OUR 3 STEP REFURBISHMENT PROCESS
We use industry-approved sanitisation software to wipe all data, ensuring GDPR and UK data handling compliance.
Devices are checked for damage or excessive wear. Only structurally sound machines move forward; others are responsibly recycled.
We inspect:
- RAM and SSD/HDD health
- CPU performance
- Keyboard, trackpad, and battery
- Screen, ports and connectivity
We replace faulty parts with new or grade-A tested components, including RAM and SSD upgrades.
We install a clean copy of Windows 11 Pro (or 10), with all drivers and updates pre-installed.
Each machine is double-checked by a second technician before approval.
We clean all surfaces and remove internal dust to optimise airflow and longevity.
Every unit comes with a charger and is shipped in eco-friendly protective packaging.
GRADING CRITERIA: WHAT CONDITION SHOULD YOU EXPECT?
All our devices are refurbished (not brand new) and we’re upfront about what that means. Our grading system helps you buy with confidence:
Grade A
✅ Light cosmetic wear (minor marks or scuffs)
✅ Screen in excellent condition with no dead pixels
✅ Keyboard fully functional with minimal shine
✅ No cracks, deep scratches, or broken ports
✅ Fully tested, cleaned, and 100% functional
Grade B
✅ More visible wear (scuffs, signs of previous use)
✅ Fully tested and fully functional
✅ A solid choice if performance matters more than perfect looks
Not sure which grade to go for? Our team’s happy to help — just drop us a message, email, or live chat and we’ll send extra photos or advice.
WHY IT MATTERS
Businesses, schools, and organisations depend on their tech every day — that’s why we’ve built a refurbishment process designed for reliability, consistency, and long-term value. We don’t cut corners. Every device is treated as if it’s going on a boardroom desk or into a classroom. That’s what makes Combro different.
At Combro, “refurbished” means thoroughly restored. Every device we sell has been securely data-wiped, hardware-tested, cleaned, and upgraded where needed. We only sell fully functional laptops and desktops that meet strict quality standards — no damaged, half-fixed, or risky stock.
Yes — our devices are refurbished with business and education use in mind. We test every component, replace faulty parts, and install a fresh version of Windows. Many of our customers rely on our refurbished devices daily across schools, NHS facilities, and SME offices.
Each device undergoes a multi-point diagnostic test that checks RAM, SSD/HDD, CPU performance, keyboard, battery health, display, and ports. If any component fails, it is repaired or replaced before the device is approved for sale.
Yes — many of our laptops are upgraded with brand-new SSDs and increased RAM to improve speed and reliability. This helps ensure the device runs like new (or better), especially when paired with Windows 11.
Grade A devices are in very good condition with minimal cosmetic wear. You may see light marks or signs of previous use, but no cracks, major scuffs, or functional damage. All screens, keyboards, and ports are in full working order.
Yes — we install a clean version of Windows 11 Pro (or Windows 10 on request) and ensure it’s activated, updated, and ready to use out of the box. Drivers are installed and performance is optimised.
Absolutely. Devices are physically cleaned inside and out — fans and vents are dusted, screens are wiped, and all surfaces are sanitised. Every product is carefully packaged with a tested charger before dispatch.
Any device with major physical damage, performance issues, or hardware faults that can't be economically repaired is responsibly recycled. We never sell low-grade or “untested” devices.
Yes — if you're unsure, contact our team. We're happy to send photos or give you more info about a specific model's cosmetic condition or features, especially for B2B orders.
GOT ANY MORE QUESTIONS?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.