Warranty Information

YOUR PEACE OF MIND, GUARANTEED

At Combro Technology, we stand behind the quality of every refurbished device we supply. Whether you’re purchasing a single laptop or outfitting an entire organisation, every product includes a standard 12-month hardware warranty — because refurbished should never mean risky. We offer extended coverage too, so you can protect your investment for up to three years.

WHAT'S INCLUDED

🛡️ Standard Warranty (Included Free)

✔12-Month Hardware Cover

✔UK-Based Technical Support

✔Free Repairs or Replacements on covered issues

🔧 Extended Warranty Options

✔2 Years Total Coverage – Only £30 per device

✔3 Years Total Coverage – Only £40 per device

Available on all laptops and desktops at checkout or via B2B order enquiry. Upgrade your warranty and secure long-term peace of mind.

What Our Warranty Covers

✔Faulty internal hardware (RAM, SSD, motherboard, power supply, etc.)

✔Boot or power-on failure

✔Display or keyboard faults

✔Devices that no longer function as expected due to internal defect

What Isn’t Covered

✘Accidental damage or misuse

✘Wear and tear (scratches, scuffs, worn batteries)

✘Software faults or user error

✘Repairs attempted by third parties

WHY IT MATTERS

Our business customers rely on their tech every day — that’s why we’ve built a warranty service that reflects the confidence we have in our refurbishment process. With options to extend up to three years, your devices are protected for the long haul without the premium price of buying new.

WHAT WARRANTY IS INCLUDED WITH REFURBISHED LAPTOPS AND DESKTOPS?

Every refurbished device from Combro Technology comes with a free 12-month hardware warranty as standard. This includes cover for major components like SSD, RAM, motherboard, and display faults.

CAN I UPGRADE TO A LONGER WARRANTY PERIOD?

Yes — we offer extended warranty options for added peace of mind:
• 2 Years Total Coverage – £30 per device
• 3 Years Total Coverage – £40 per device
You can add this during checkout or request it on your B2B quote.

WHAT DOES THE WARRANTY COVER?

Our warranty covers internal hardware failures, including issues with the SSD, RAM, motherboard, power supply, keyboard, and screen. If a fault develops, we’ll repair or replace the device at no extra cost.

IS ACCIDENTAL DAMAGE COVERED UNDER WARRANTY?

No — our standard and extended warranties do not cover accidental damage, water damage, or misuse. For full protection, we recommend using rugged cases or third-party insurance for high-risk environments.

HOW DO I MAKE A WARRANTY CLAIM?

Simply contact our support team with your order number and a description of the issue. We’ll walk you through a quick diagnostic check, and if the issue is confirmed, we’ll arrange a repair or replacement within 3–5 working days.

ARE EXTENDED WARRANTIES AVAILABLE FOR BULK ORDERS?

Absolutely — we offer extended warranty pricing for bulk purchases. When requesting a B2B quote, just let us know how long you’d like coverage for and we’ll include the total in your proposal.

DOES THE WARRANTY TRANSFER IF WE RESELL OR REASSIGN THE DEVICE?

Yes — our warranty stays with the device for the duration of the coverage period. Whether you’re reallocating within your organisation or reselling as an IT partner, the coverage remains valid.

Customer support

0161 237 9000

Send a message

sales@combrotechnology.com