1) Data wiping and initial inspection. Firstly, any machine that enters our building is fully data wiped. Once this is done, we can begin our initial inspection of the cosmetics of the machine. Any machine that has damage to the body will not be sold on our website. Only machines in good cosmetic condition will be processed for sale on our website.

2) Testing and software installation. Our highly trained engineers use industry standard testing software to test all parts of the machine and replace any parts that do not pass, such as keyboard, RAM, and Hard Drive. Then, we will do a clean installation of windows so that when you receive your item it will be as if you were setting up a new machine.

3) Final check and cleaning.

Before we dispatch any product, we put it through a final inspection to make sure it is in perfect working order, then the machine will be thoroughly cleaned and paired with its correct charger and power lead. We have such good faith in our machines that we offer 12 months warranty on any product. Grading: All our machines, unless stated otherwise in the listing, are second hand / refurbished and therefore have signs of use. You can expect light marks / signs of wear on the body but nothing major like cracks / broken casing. Keys and screen will be in good condition. Some products are in better condition than others due to their age, so if you have any questions about a product, please don’t hesitate to get in touch either by email, phone, or live chat!